Freshdesk
Priority Respond Within Resolve Within Urgent 1 Hr 2 Hrs High 3 Hrs 4 Hrs Medium 8 Hrs 14 Hrs Low 1 Day 2 Days
Mon, 27 Jul, 2020 at 10:41 AM
Ticket Type Glossary Ticket Tag NamePriority LevelDepartmentAccount Setup ErrorMediumCustomer ServiceAddress ChangeLowCustomer ServiceAutomatic Delivery Req...
Thu, 24 Oct, 2019 at 10:19 AM
Abstract This document will go through the protocol of handling tickets within Freshdesk in connection to Cargas and other departments in Santa Energy. The...
Tue, 21 Jan, 2020 at 9:22 AM