Ticket Type Glossary
Ticket Tag Name	Priority Level	Department
Account Setup Error	Medium	Customer Service
Address Change	Low	Customer Service
Automatic Delivery Request	Medium	Delivery
Automatic to Will Call/Hold	Medium	Delivery
Ben's Delivery Issue	Medium	Delivery
Billing Error	Low	Customer Service
Budget Calculation	Medium	Credit and Collections
Credit Refund	Medium	Credit and Collections
Customer Error	Low	Customer Service
Damaged Property	Medium	Service
Delivery Request	Medium	Customer Service
Disputed Charge	Medium	Credit and Collections
Driver Problem	Medium	Delivery
Fill Pipe Problem	Medium	Delivery
Freshdesk Issue	Low	Freshdesk
Hold Request - Not Honored	Medium	Customer Service
In Progress Work	Medium	Service
Information Request	Low	Customer Service
Install Issue	Medium	Service
IT Request	Low	IT
Landlord/Tenant	Low	Customer Service
Mistaken Delivery	Medium	Delivery
No Followup	Medium	Customer Service
Oil Leak	High	Delivery
Oil Run Out	High	Delivery
Payment Processing Issue	Medium	Credit and Collections
Price Discrepancy - Product	Low	Delivery
Price Discrepancy - Service	Low	Service
Price Negotiation	Low	Retail Sales
Pricing Plan Issue	Medium	Customer Service
Pricing Request	Medium	Retail Sales
Propane/Gas Leak	Immediate	Service
Propane Run Out	High	Delivery/Service
Sales Lead	Medium	Sales
Scheduled Annual Maintenance	Low	Customer Service
Service Issue (not price related)	Medium	Service
Service Plan Coverage Question	Low	Service
Service Recall	Medium	Service
Tank Issue/Replacement	Medium	Service
Technician Problem	Medium	Service
Warranty Claim	Medium	Service
Wrong Delivery (Wrong Tank)	Medium	Delivery
Wrong Number/Email	Low	Customer Service