Priority | Respond Within | Resolve Within |
Urgent | 1 Hr | 2 Hrs |
High | 3 Hrs | 4 Hrs |
Medium | 8 Hrs | 14 Hrs |
Low | 1 Day | 2 Days |
Service Level Agreement Policies Print
Modified on: Mon, 27 Jul, 2020 at 10:41 AM
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